Account
Delete your account.
Permanent deletion · no waiting period
Your data is yours. You can delete your NiteCap account and all associated personal data at any time, permanently, from within the app — no waiting period, no hidden steps.
How to delete your account
Option 1 — In the app (quickest)
- Open NiteCap and go to Profile (bottom navigation)
- Scroll to the bottom and tap "Delete account"
- Confirm your choice — you may be asked to enter your password
- Your account is queued for deletion immediately
Option 2 — By email
Email privacy@nitecap.capetown from your registered email address with the subject line "Delete my account". We will process your request within 7 days and confirm by email.
What gets deleted
- Your email address, name, age, gender, and bio
- Your profile photo
- Your matching history and opt-in records
- Your trusted contact details
- Your Satin order history
- All active subscriptions are cancelled (no future charges)
What is kept (and why)
- Safety records: block and report logs are retained for 12 months in case of ongoing safety investigation, then permanently deleted. This protects other users.
- Anonymised statistics: aggregate data like "38 users opted in this Friday" with no link to you personally is retained indefinitely for product analysis.
- Legal hold: if data is subject to a legal or law enforcement request, it may be retained until the matter is resolved.
Timeline
- Immediate: your account is deactivated and you cannot log in
- Within 30 days: all personal data is permanently deleted from our servers and backups
- Confirmation: you will receive a deletion confirmation email
Before you delete
If you're leaving because of a bad experience, please consider reporting it first — your feedback makes NiteCap safer for everyone. You can also pause your account or cancel your subscription without deleting.
Questions? privacy@nitecap.capetown